Birch & Wilde Ltd | Terms & Conditions | Health Nutrition Wellness Supplements


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Birch & Wilde Ltd's relationship with you in relation to this website.

The term "B&W”, "Birch & Wilde", "Birch and Wilde", “us” or “we” refers to the owner of the website, Birch & Wilde Ltd, whose registered office is 13 Hyde Road, Paignton, Devon, United Kingdom, TQ4 5BW (UK).

Birch & Wilde Lted is registered with Companies House in England and the company number is: 11426584

The term “you”, "your" or "customer" refers to the user or viewer of our website. 


The use of this website is governed by the policies, terms and conditions set out below. Please read them carefully. Your use of this website confirms your acceptance of these terms and conditions. Your placement of an order confirms your acceptance of these terms and conditions. Your submission of any purchase or order to Birch & Wilde confirms your acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Birch & Wilde. Birch & Wilde reserves the right to make changes to this website and these terms and conditions at any time, without prior notice. 


This website and its content is copyright of Birch & Wilde © 2017-2022. All rights reserved. Unless otherwise specified, all materials appearing on this website, including the text, web site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Birch & Wilde. All software used on the website is the sole property of Birch & Wilde or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Birch & Wilde. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. 


This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that Birch & Wilde is not responsible for the operation of or content located on or through any such website. 


The information contained in this website is for general information purposes only. The information is provided by Birch & Wilde and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

You agree that Birch & Wilde, its directors, officers, owners, employees or other representatives shall not be liable for damages arising from the operation, content or use of the website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages. 


Payment may be made by any of the methods indicated on our website. Payment shall be made in pounds sterling. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee.

The price displayed for goods and services remains the same regardless of the country of delivery. Birch & Wilde Ltd is VAT registered and as such VAT has been included in the purchase price of all products. Our UK VAT registration number is: GB 312 4805 34 

Depending on the physical location of the delivery address a shipping/delivery charge may be applied at checkout. Please view our Shipping Information page. 

All products listed on our website are subject to availability and apply only to Birch & Wilde. At times some products listed become unavailable, if so will be contact you to update you and suggest a possible replacement. We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order with us.

Orders are dispatched on receipt of cleared payment by your chosen payment method (from the selection accepted via our website) via the online checkout system. 


By purchasing our products you are accepting the following information in relation to our health and dietary supplement products: 

Birch & Wilde health and dietary supplement products are not intended for use by anyone under the age of 18 and should be kept out of the reach of children.

You should never exceed the stated dose or recommended daily intake.

You are advised to consult your doctor prior to use of these products especially if you are pregnant, breastfeeding, taking medication or if you suffer from any health condition or disorder. If you suffer any adverse effects, you should discontinue use immediately and consult your doctor.  

Not all of these products will be suitable for vegetarians of vegans - in purchasing this product you accept that you have checked the individual packaging and product information in order to confirm if the product if suitable for your individual needs. 

Birch & Wilde health and dietary supplements are not medicines. They will not prevent, diagnose, restore or correct any medical conditions or treat or cure any ailment. They are not substitutes for a varied and balanced diet or a healthy lifestyle. 

Birch & Wilde health and dietary supplements are manufactured in GMP certified facilities, in accordance with both HACCP and ISO9001.   

Unless expressly shown on individual product packaging, all Birch & Wilde health and dietary supplements are manufactured in a facility that handles nuts, shellfish, milk, soy, egg, gluten and products thereof. 


Your rights to return goods are protected under the EU Distance Selling Directive.

You have the right to cancel your order and return the goods within 14 working days, in exchange for a full refund (excluding the original cost of delivery). 

You are responsible for the cost and risk of loss or damage when returning the goods, so please ensure you take enough postal insurance to cover their value.

All goods returned should be in saleable condition - unopened with all seals still intact. You will need to pay the cost of any return postage.

Your refund will be processed within 30 days of us receiving the goods back in saleable and undamaged condition.

This returns policy does not affect your rights when we are at fault - for example if goods are faulty or not as described. If your product is faulty, damaged or not as described, please contact us immediately. The above terms will apply, however, the return postage will be paid for by us. 

If you wish to return an item, please contact us to arrange shipment of the product you want to send back. Information of your order is also required so we can supply a refund or replacement.

If you have any questions or require further information please email or complete our contact form


On your first order you need to complete your contact details and provide a password. This allows you on subsequent visits to simply type in your email address and password to save time on your next purchase. To register with us you need to be 18 years or over, and you warrant that the details provided by you on registration are true, accurate and complete in all respects. 


If you are the purchaser, please carefully check the delivery email address you enter. It is your responsibility to do so and we cannot accept responsibility for a gift voucher being delivered to, or used by, someone other than your intended recipient if the email address entered is incorrect. In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. It is your responsibility to ensure that your recipient has received their gift voucher, and it the responsibility of the intended recipient of the gift voucher to keep the voucher and voucher details safe and secure.
From time to time, gift vouchers may get caught in spam filters, and it is the recipient's responsibility to check these filters. We cannot take responsibility if a gift voucher cannot be delivered to the recipient's email address because of spam filters, firewalls, the capacity of the recipient's mailbox or any other factors outside of our control. If a refund is issued, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two). We reserve the right to vary these terms and conditions.
The conditions of use relating to any discount code will be specified at the time of issue. 


You agree that any legal action brought against Birch & Wilde shall be governed by UK Law without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the website shall be an appropriate county court located in South West UK.

If you have any questions or require further information about any of our policies please email or contact us here.


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